hevia
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Product

One system for every customer question.

Hevia brings chat, knowledge, requests and bookings together. Enter something once and every part uses it.

Try it with your website
Website chat

Looks like your business

You set the colour, name, greeting and quick questions in the dashboard. The chat only starts after consent and is labelled as AI.

Knowledge

Answers only from your entries

Opening hours, prices, services, frequent questions. Anything missing, Hevia collects as an open question, with how often it was asked.

Requests

Complete when they reach your inbox

Appointment, callback, quote or reservation: Hevia asks for the details you need. Your team sees everything at a glance and confirms.

What else is included

Fallback model

If the AI is unavailable, Hevia answers straight from your entries.

Handover to your team

For difficult questions, or when asked, Hevia takes contact details and passes the conversation to your team.

Five knowledge languages

Your knowledge in German, English, Spanish, French or Portuguese. Hevia recognises the customer’s language and replies in it.

Key figures

Conversations, resolved questions, response time and clicks to booking in the dashboard.

What runs today and what comes next

We only show what actually works. Anything planned is marked as planned.

Website chatavailableDashboardavailableBooking linkavailableFallback modelavailableWhatsAppplannedEmailplannedPhoneplannedCalendarplanned
Installation

One line of code, on any website

Copy the line from the dashboard into your website. It works with any site builder that allows custom code.

  • WordPress
  • Wix
  • TYPO3
  • Jimdo
  • Squarespace
  • Webflow
  • Shopify
  • Custom code
index.html<script
  src="https://vela…/widget.js"
  data-tenant="your-business"
></script>

See it with your own business.

We set everything up and stay with you for the first few weeks. Free during the pilot.

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